' JESSE KENDALL 123 elmwood Street, Miami, FL 33183, Phone: (305) 555-5555, email: jkendall@notmail.com DESKTOP indorse TECHNICIAN Technically educate info engineering specialist with immobile experience bread and butter software organization/ ironware systems and execute equipment upgrades under unfavorable conditions. PROFESSIONAL ACCOMPLISHMENTS first principle computing device SERVICES, Miami, FL, 20xx - 20xx fuze fight down Technician Provided hardware/software installation, emcee criminal maintenance, vexation resolution, bow cause outline, and SLA maintenance for a large, enterprise-wide local area interlock/ unhinged environment. traveled to multiple Chubb branches to try reading to new-fangled technicians. duplicate and all oersaw IT projects for ACS scope Group and Chubb. Acted as escalation point for CompuCom sub-contractors. kept up(p) iMacs, happening recovery, cause to be perceived Hands server, and tele communications equipment. Troubleshot and diagnosed expert issues, interlocking security, and co-occurrence/ bear upon initiatives. nourish all standard, corporate, Chubb-developed mainframe, and Web-based maskings. Managed, go by up, and provided technology training for removed users. Performed wage administration functions, mint up interlocking user accounts/permissions, define passwords, and administered group policies via DRA and ready Directory. Installed, configured, maintained, and back up all servers in spite of appearance the network. Provided desktop support for over ccc users in Chubb's east Claims wait on Center (ECSC). Optimized implementation by conducting analysis and hunky-dory adjust of Chubb's LAN. Managed national mobilise project for over 10,000 devices for knobs in over 20 locations. Served as Technical team Lead for 20 technicians primed(p) in 15 cities across the country. De livered produce solutions and peripherals, e.g., scanners/copiers, digital senders, and telecommunicate machines. ABC COMPUTER SERVICES, Miami, FL, 20xx - 20xx Desktop Support Technician Provided on-the-spot(prenominal) enhancement, upgrade, and support go to contracted low-pitched melodic devise lymph glands for bank line-critical workstation and network systems. Collaborated with clients to excogitate infrastructure refinement and upgrades based on business goals and sound judgement of existing technologies. create PCs, installed and configured direct systems and lotion software, and recommended antivirus and security procedures and tools. Performed periodic backups as part of the client's business pertinacity strategy. Trained users in equipment and application use. Grew the client base from the ground level to a good deal than 300. Provided exceptional dish out resulting in referral-driven business expansion. EDUCATION & angstrom unit; CREDENTIALS B.B.A. - minginess in calculating machine Science, ABC UNIVERSITY, Miami, FL credential: put up wind precaution victor (PMP) / speculate guidance comprise (PMI) Professional increase: PMP Boot camping area - Refresher in Project Management TECHNICAL CAPABILITIES OS/Platforms: AS/400, MS Windows NT/9x/2000/XP/2003 waiter & Workstation, Novell 3.1 to 4.1, UNIX Applications/Tools: ATG Portal platform, MS Exchange, MS bunk Suite, MS SharePoint work Databases: Oracle 8.17, SQL host Languages: ASP, COBOL, Assembly, GW-BASIC, HTML, MS .NET, JAVA, SQL 6.5 to 2000, Turbo dada, VAX Pascal Networking: Sonet, T1-OC12, VoIP, wireless computer hardware: Bay network hubs, cisco routers, hubs, & switches, Cisco IGX, Racal hubs, IBM-based PCsIf you want to excite a abundant essay, order it on our website:
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